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CLOUDBEDS ONBOARDING

You’re in good hands

We’ve onboarded thousands of properties, just like yours. Our team of hospitality experts will not only set up your Cloudbeds system, but set you up for long-term success.

96.9
Customer satisfaction score

How it works

STEP 1 - WEEK 1

Kickoff

You’ve chosen Cloudbeds. You’re ready to get started. Let’s introduce your dedicated Onboarding Coach and plan your onboarding experience. Your Coach will be your advocate within Cloudbeds throughout the entire process.

As a hostel owner myself, I have been able to apply my love for travel and hospitality as an Onboarding Coach.

- Cris, Onboarding Coach

One of the best parts of Cloudbeds is the team. From the sales process through onboarding and feature updates, the whole team really cares about properties.

- Annie B, The Cabot Lodge

STEP 2 - WEEKS 2-3

Setup

Let’s get your Cloudbeds system setup. Accommodation types, base rate, taxes and fees are some of the basics we’ll focus on. The outcome is a fully live system that can receive new reservations and welcome customers at the front desk.

WEEK 4

Go Live!

STEP 3

Adoption

Getting your system setup is one thing, mastering how to use it everyday is another. In the weeks following Go Live, your Onboarding Coach will continue to work with you via targeted engagements that focus on day-to-day usage and advanced features.

*Adoption is only available in the Cloudbeds Professional and Cloudbeds Complete packages

This is the time where dedicated support is needed most. Let’s not rush past it.

- Anas, Onboarding Coach

ONBOARDING COMPLETE

Support

ONGOING EDUCATION

Continue to elevate your business.

Education doesn’t stop once you’ve successfully completed onboarding. Get more out of Cloudbeds with on-demand courses in Cloudbeds University, a robust knowledge base, and a library of videos, webinars and ebooks designed for the next generation of hoteliers.

Let's do this!

We’re ready when you’re ready. Join the many customers
who call Cloudbeds home.

Free Consultation

Onboarding Resources

KB or Blog article

Need copy — Many channels have temporarily changed their reservations policies due to Covid-19. Check our comprehensive list of resources related to OTAs like Booking.com, Airbnb, and more.

Read Now

KB or Blog article

Need copy — Many channels have temporarily changed their reservations policies due to Covid-19. Check our comprehensive list of resources related to OTAs like Booking.com, Airbnb, and more.

Read Now

KB or Blog article

Many channels have temporarily changed their reservations policies due to Covid-19. Check our comprehensive list of resources related to OTAs like Booking.com, Airbnb, and more.

Read Now

Meet The Team

Dustin Pence - VP, Customer Success

Our new onboarding process is focused on getting people back to their properties and the passion they have for their guests. We’ll take care of the rest. Watch as Dustin talks through the key changes.

Paola Marcondes - Onboarding Coach

Cloudbeds’ onboarding process is different in all the right ways. Paola, one of our talented onboarding coaches, and Jeanina from Alicia’s Inn share how they worked together to set her property up for success.