Property Management System 2025

Empower the entire guest journey

Elevate your guest experience from initial discovery to lasting loyalty with our fully integrated platform. Drive significant upsell revenue, personalize every interaction, and simplify communication for enhanced guest satisfaction and increased lifetime value.

Unified guest profiles

Maintain a "golden record" for each guest: reservation history, notes, requests, and more. Improve workflows and optimize marketing strategies with powerful reporting and analytics built directly in one platform — while ensuring data integrity by automatically merging duplicate profiles.

Digital check-in & seamless guest communication

Establish meaningful connections with your guests with multiple messaging channels, a unified inbox, and automated translations. Make guest arrivals frictionless by facilitating mobile check-in ahead of time for more hospitality, less paperwork.

Extensive marketplace that offers flexibility

Build the guest experience of your dreams with Cloudbeds’ comprehensive marketplace that seamlessly connects you to the world’s leading guest experience solutions.

More ways to pay: Payment processing made easy

Ensure a secure and frictionless payment experience for your guests with a hospitality-focused solution that provides flexible payment options, automated processing to eliminate errors and mitigate chargebacks, an integrated payments dashboard, faster reconciliation, and streamlined dispute management.

Craft demand, drive revenue

Capture every revenue opportunity. Leverage our platform's group booking tools, intelligent insights, flexible inventory management, and strategic upsells to drive profitability from search to stay.

Groups functionality

Maximize revenue with the ability to seamlessly add shoulder dates, upsells, rooming list bulk uploads and management, advanced allotment capabilities such as room unit blocking, and more.

Tie it all together with Cloudbeds Intelligence

Your hotel’s data, made smarter through action. Connect and unify your systems, teams, and key decision-making factors to unlock valuable insights, drive proactive demand, and boost revenue — taking your revenue marketing to the next level.

Split inventory & spaces

Tap into new sources of revenue with Cloudbeds Spaces — one centralized hub to manage and profit from non-room areas. Sell your rooms in a way that best maximizes revenue by having the flexibility to sell rooms or individual beds with Split Inventory.

Upsells

Boost your bottom line with strategic upsells. Seamlessly offer upgrades during digital check-in, within the booking engine, and throughout the guest journey. Our integrated payments make it easy for guests to say "yes" to more, driving significant revenue growth.

The intelligently designed hospitality
software platform.

Connect the dots between the fragmented landscape of booking systems, guest profiles, operational systems, and analytics dashboards to save costs, optimize your staff and guest journey, and increase your property’s profitability.

Transformative design

Maximize the potential of your hospitality business and save time with the industry’s most intuitive and easy-to-learn solution. Cut training time, right-size your team with contactless arrivals, and reduce manual tasks by up to 80%.

Powerfully unified

Deliver greater value to your guests while driving increased revenue and profitability with the most expansive product suite of any next-gen hospitality software. Uplevel every aspect of operations, transform guest data into opportunities, and drive profitability from search to stay with integrated revenue marketing.

Flexible and Scalable

Cloud-native, API-first architecture that gives you ultimate flexibility. Seamlessly integrate with hundreds of preferred partners or customize with our open API, scale effortlessly across diverse property types, and future-proof your operations with our unrivaled commitment to constant innovation.

Unlock your
property's full
potential today.

What is the right plan for me?

Choosing the right pricing plan is like booking the perfect accommodation—everyone has different needs. Tell us what makes your property unique, and we'll tailor a plan to deliver the best value for your lodging business.

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Trusted by leading hotels, hospitality groups,
and management companies across 150 countries

“Everything is smoother with Cloudbeds. Our channel manager, PMS and Booking Engine are fully integrated.”

Victor Menor

Operations Manager at Flor Parks Hotel

“I was literally on a beach, taking decisions thanks to the real-time data on Cloudbeds, ensuring that the business was able to maximize on opportunities. Thanks to the automation, I didn’t have to do too much.”

Sanj Gidda

Director of the George Street Hotel and Bocardo Hotel, Oxford

“Cloudbeds, we have historical data that we can use to look forward. We’re able to be more involved in the market than we were previously. It’s such a powerful thing to have at my fingertips.”

Courtney Driessen

Lodging and Revenue Manager at Fireside Resort Jackson Hole

“Cloudbeds is intuitive and easy-to-use. Everything is one place. This is important because if you lose time, you lose money.”

Priscilla Ulloa

Operations Manager

“Having Cloudbeds changed our user and hotel management experience at our hotels. It's very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.”

Florencia Le Rose

Co-owner of Up Hoteles

FAQ

What is a property management system?

Property management software, also referred to as PMS, is software used in the hotel industry to control, organize, and execute the operations and day-to-day activities of a hotel (from independent hotels to chains), hostel, B&B, inn, or vacation rental property.

The core functions of a PMS system include managing workflows and administrative tasks for both back office and front office operations, like a reservation system and complete guest profiles, inventory management and occupancy, event management, pricing and RevPAR, check-in and check-out, housekeeping management, invoicing, online payments, budgeting, maintenance management, and reporting. Innovative property management systems have a wide range of key features such as cloud-based functionality, open APIs, comprehensive dashboards, interactive calendars, and more.

Hotel property management solutions act as the central hub of hotel operations, with information flowing between other systems, and when properly integrated with other hotel software, eliminates data silos, duplication, and manual input errors that can lead to overbookings, helping property managers make more informed decisions.

What are the benefits of a modern property management system?

By switching to a modern, cloud-based PMS, property owners can gain an array of advantages that help streamline hotel operations, increase revenue, and deliver better guest service. A few advantages include:

Saved time for you and your hotel staff by replacing manual tasks with automations and one-click operations

One login to manage your reservations and guest messaging, update your rates and availability across all online travel agents with a unified channel manager, and attract more direct bookings on your website with a built-in online booking engine.

A better, more personalized guest experience with modern tech enhancements like contactless payments, integrated messaging mobile app, mobile concierge, and more

Fast onboarding, consistent upgrades, and open API for easy integration

Reduced labor costs and increased staff satisfaction with easy-to-use, easy-to-learn software.

A system that includes credit card payment processing with on-premise terminals and your favorite payment gateways.

The option to provide a modern experience that today’s guests expect, such as self-service check-in options and keyless entry via mobile device.

What types of properties can be managed with Cloudbeds’ property management software?

Cloudbeds' Property Management System is used by leading properties in 150 countries. These include independent hotels, hotel groups, hostels, boutique hotels, resorts, and more. Here’s what customer success looks like across different property types:

Multi-property — see how Cloudbeds helps HP Hospitality drive up direct booking revenue across its properties.
Hybrid — see how Cloudbeds helps Charlie with its tech-powered, guest-first approach to hybrid hospitality.
Alternative — see how Cloudbeds helps Yugo optimize pricing and group occupancy across their unique spaces.
Hotel Group — see how Cloudbeds helps J Collection Hotels drive operational efficiency and better guest engagement across their hotels.
Hostels — See how Cloudbeds and its powerful API help One Hostel boost revenue and their guest experience.

Regardless of property type, a PMS helps owners & operators accurately keep track of reservations, rates, and availability. Any property selling inventory (rooms and/or beds) looking to streamline operations and increase efficiency via technology would benefit from using a PMS. It helps reduce errors and saves teams vast amounts of time compared to spreadsheets or other manual processes.

What are the key functions of a property management system?

Hotel PMS software helps hoteliers manage day-to-day operations, some key features include:

Control Dashboard - Get an overview of all your operations in one place. Since Cloudbeds is cloud-based, you can check your daily operations remotely from anywhere in the world with an Internet connection
Channel Management - With Cloudbeds, you get a unified channel manager that lets you connect to an unlimited number of OTA channels and online marketplace, like GDS, with no added commissions. Keep your rates and inventory in sync in real-time across your PMS, channel manager, and website booking engine.
Reservation Calendar - Cloudbeds has a unique and user-friendly drag-and-drop calendar functionality.
Housekeeping Management - Your whole team can see which rooms are clean or dirty in real-time via mobile device and manage maintenance requests.
Revenue Management - A PMS with a built-in revenue management tool, like Cloudbeds, will let you automate and optimize your revenue management strategy so your rates are always competitive in your local market.
Payment Processing - Cloudbeds has integrated payment processing designed specifically for the hospitality industry to manage on-premise and online payments.
Reporting - Comprehensive reporting that allows you to see everything you need to know to make data-backed decisions.
Online Booking Engine - Cloudbeds’ unified booking engine was designed to help you increase direct bookings directly on your website. It’s always in real-time sync with your PMS and channel manager.
Guest Management - From guest messaging to engagement tools that help increase upsells and reviews across the guest journey, a modern PMS will include enhanced guest management solutions to maximize guest satisfaction.
Marketplace or Open API - Seamlessly connect to additional apps, tools, and services such as point-of-sale (POS) solutions, CRM systems, check-in kiosks, accounting software, revenue management systems, task management apps to track work orders, and so much more software solutions.