Business Development Associate - Partner Growth (Remote) - Latin America

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Latin America

Strategic Partnerships

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Overview

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:

Embrace Remote First, Remote Always culture
Hire the best people around the world;
Prioritize our customers and results over titles
Foster an inclusive culture that celebrates bold thinking and diverse perspectives;
Offer open vacation time, flexible paid holidays, and company-wide mental health days;
Provide access to professional development, including manager training, upskilling and knowledge transfer

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Business Development Associate - Partner Growth.

As a Business Development Associate -Partner Growth at Cloudbeds you will be at the forefront of championing the success of our partners in the Cloudbeds Marketplace. Your primary responsibility will be to guide partners through the onboarding and go-to-market processes, with the goal of creating compelling stories for hoteliers to leverage and understand partner products and services. You will be optimizing overall partner onboarding. . This role offers a unique opportunity to drive the growth of both marketplace and distribution partners while gaining a deep understanding of the dynamic hospitality landscape.

The focus of the partnership team is on growing and managing relationships with other technology & services companies (‘partners’), with the ultimate aim of providing a strong integrated technology offering to Cloudbeds customers. This usually involves having API integrations between us and our partners. We have recently partnered with the likes of Amadeus and IdeaS, and are keen to keep growing those relationships globally.

Location: Remote - Latin America or EU with a preference for candidates based in Mexico or Spain

What You Will Do:

Partner Onboarding - Own and manage the partner onboarding ensuring a seamless experience, and launching them in the Cloudbeds Marketplace.
Drive Pilot Use - identify and find pilot properties to drive the utilization of partner applications / channels minimizing go-live delays and optimizing the time spent by each partner, in collaboration with the API onboarding team.
Documentation - Create comprehensive release notes to educate and support internal teams in promoting partner products and solutions
Asset Management - Source and deliver partner assets as required and distribute to the relevant teams and communication channels.
Feedback Loop - Orchestrate and execute regular and ad hoc surveys with properties of all partners post-pilot phase. Be accountable for collecting and communicating partner feedback to the dedicated teams needing to intervene for improvement.
Training - Schedule and conduct partner training sessions to ensure that knowledge of key features of our partners is disseminated across the organization, including Customer Success Managers (CSM), onboarding, sales, support, and marketing teams.
Content Development Support - Collaborate with the marketing team to provide content for landing pages, solution overviews, product highlights, and marketing collateral tailored to the mid-market hospitality segment. Ensure all content effectively communicates the unique value of our partnerships and integrations.
Regional Case Studies - Assist in the creation of regional case studies by gathering and organizing key information from partners and internal teams. Highlight successful implementations within the mid-market hospitality sector, showcasing the unique benefits of our platform in specific regions.
Connect with the Rest of the Team / Organization - Collaborate closely with cross-functional teams within the organization, including Customer Success Managers (CSM), onboarding, sales, support, and marketing teams. Communicate effectively with internal and external stakeholders to ensure the success of high-visibility projects.

You’ll Succeed With:

>2 years experience in Hospitality Account Management required or similar relevant experience in technology
Bilingual in English/Spanish required; ability to communicate in Portuguese in addition to English/Spanish is preferred

Nice To Have:

Advanced proficiency with content management tools as well as Google Workspaces/MS Offices
Advanced proficiency with CRM tools Salesforce preferred

#LI-MM1

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out!

Best Places to Work | HotelTechReport (2018-2023)
Best PMS | HotelTechReport (2021-2023)
Technology Fast 500 | Deloitte (2023)
Most Loved Workplace® Certified (2024)
Fastest Growing Companies | Inc. 5000 (2022)
Best Startup Employers | Forbes (2022)
Best Remote Companies to Work | BuiltIn (2022)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at accomodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

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