Streamline your operations with one integrated system

Reclaim 10 hours of your week. Sync reservations and payment details directly into your property management system and eliminate manual mistakes for good.

Accept payments anytime, anywhere, any way

Accept and sync credit card payments from your booking engine, OTAs, front desk POS terminals, and payment links.

Centralize your financial operations

Eliminate errors from manual entry and reporting transactions in multiple platforms since all guest card data and payment information flows directly to the reservation in the PMS.

Enjoy quick reconciliation and reporting

Cut your processing, reconciliation, and reporting time down by up to 90% with access to all your transaction data in one place.

More ways to pay = more stays

Paying for a hotel room should be the easiest thing your guests do. Give your guests the flexibility and convenience of paying using their preferred method, both online and in-person, while giving your front desk one less thing to juggle.

Payment flexibility

Accept Apple Pay and Google Pay, Affirm, OXXO, along with global credit cards, tap-to-pay, Pay by Link, and other regional services*.

Automate payment capture

Create payment automations to collect deposits or pre-payments on a schedule according to your rate policies.

Protect revenue with authorization

Pre-authorize credit cards to validate and hold funds for future payments or guarantees to enforce your payment policies.

Streamline payment management

With integrated and automated payments, you can eliminate the need to track and report transactions across multiple platforms, simplifying accounting, reconciliation, and even tax preparation.

Dispute less, earn more: Chargebacks made easy

99.96% of Cloudbeds Payments users experience fewer than one chargeback per month. We give you tools to minimize time handling fraud and disputes so you can focus on getting more five-star reviews.

Centralized & simplified dispute management

Track all disputes, deadlines, and statuses from one dashboard with real-time alerts and guided evidence submission.

Data-driven decision making

Use insights to adjust business practices and reduce future disputes.

Improve your performance tracking

Monitor dispute outcomes and evidence effectiveness.

Time-saving workflow

Never miss a dispute again by uploading documents in one place and following a step-by-step process to streamline dispute handling and improve results.

Peace of mind for you and your guest data

Cloudbeds Payments checks the box on global security standards, with built-in PCI compliance and fraud protection that keeps both you and your guests covered.

Meet global security standards

Cloudbeds Payments is PCI DSS Level 1 security-certified, is PSD2 and SCA compliant, and supports 3D Secure authentication.

Protect data with tokenization and encryption

To ensure end-to-end security, card details are securely passed on as tokens, while sensitive data is encrypted, reducing the risk of theft or misuse.

Reduce liability with authentication and fraud detection

Our streamlined authorization process, including use of the Address Verification System, ensures your guests have sufficient funds and verifies their identity – reducing your liability and boosting card approval rates.

Make secure payment processing
convenient for your guests and easy for you staff

Enterprise-level fraud protection, instant payment processing, and a guest experience so smooth, it feels invisible.

One partner, one system

Cloudbeds Payments works seamlessly with the Cloudbeds platform — no juggling systems, no surprise fees. While others bury costs beneath low transaction rates, we keep it clear and honest from the start.

Choose from two pricing structures *:

Blended rates — perfect for properties that want stable, predictable pricing with a fixed percentage and per-transaction fee.
Cost-Plus — best for high-volume properties that want more visibility into payment processing fees but do not mind a more complex and variable fee structure of direct interchange costs plus a fixed markup.

* Features, functionality, and pricing vary by property location

Many ways to pay

Give your guests the flexibility and convenience of paying using their preferred method, both online and in-person.*

Accept Apple Pay and Google Pay, Affirm, OXXO

Accept global credit cards, digital wallets, Pay by Link, and regional services

Benefit from hospitality industry-specific underwriting that helps with payment authorization

Use optional point-of-sale terminals that support chip, tap-to-pay, and swipe transactions

Integrated reporting

Use the platform reports to track everything you need to run your business operations, performance, and forecasting.

Access one-click payment processing and payouts reports

Get comprehensive financial reporting that uses data from across the Cloudbeds platform

Reconcile with monthly statements documenting transactions and fees

Unlock your
property's full
potential today.

What is the right plan for me?

Choosing the right pricing plan is like booking the perfect accommodation—everyone has different needs. Tell us what makes your property unique, and we'll tailor a plan to deliver the best value for your lodging business.

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Trusted by leading hotels, hospitality groups,
and management companies across 150 countries

“Everything is smoother with Cloudbeds. Our channel manager, PMS and Booking Engine are fully integrated.”

Victor Menor

Operations Manager at Flor Parks Hotel

“I was literally on a beach, taking decisions thanks to the real-time data on Cloudbeds, ensuring that the business was able to maximize on opportunities. Thanks to the automation, I didn’t have to do too much.”

Sanj Gidda

Director of the George Street Hotel and Bocardo Hotel, Oxford

“Cloudbeds, we have historical data that we can use to look forward. We’re able to be more involved in the market than we were previously. It’s such a powerful thing to have at my fingertips.”

Courtney Driessen

Lodging and Revenue Manager at Fireside Resort Jackson Hole

“Cloudbeds is intuitive and easy-to-use. Everything is one place. This is important because if you lose time, you lose money.”

Priscilla Ulloa

Operations Manager

“Having Cloudbeds changed our user and hotel management experience at our hotels. It's very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.”

Florencia Le Rose

Co-owner of Up Hoteles

FAQ

Why is it important to have an integrated payment processor?

Integrated hotel payment solutions are critical for modern hoteliers because they:

Eliminate costly manual entry errors
Save significant staff time
Enhance the guest experience through a seamless payment experience
Increase revenue by validating credit card information automatically and reducing invalid bookings
Offer diverse payment options (credit cards, digital wallets, PayByLink)
Speed up check-in/checkout processes
Automatically post charges from outlets to the PMS
Improve data security with centralized storage
Provide hospitality-specific support to resolve payment issues quickly

What are the benefits of using an online hotel payment system?

By implementing an online payment gateway on your website’s booking engine, you can take payments from guests in any currency 24/7, increasing your reservations and revenue. With a website booking engine showing your pricing and availability in real-time and integrated with your payments system and PMS, you’ll receive direct bookings while you sleep! Plus, payments from these online bookings will be processed more efficiently and promptly, improving hotel operations.

What is the best payment system for hospitality?

In the hospitality industry, a payment solution that combines a payment processor, payment gateway, and merchant account and is integrated with your PMS is the best type of payment platform. This is because all of your data and services will be in one place and your guest payment data will be synced with your PMS, eliminating errors from manual entry and reporting transactions in multiple platforms. Companies like Stripe, Square, and PayPal can act as both a payment processor and a payment gateway. In the hotel industry, technology companies like Cloudbeds do so as well, helping hotels save costs and bypass the need for a merchant bank account. Additionally, an ideal payment processing software provider should specialize in hospitality-based payments, have PCI compliance, and provide risk analysis and support services for resolving disputes. This is because the travel industry is infamous for having one of the highest rates of fraud and chargebacks among major sectors due to the high proportion of card-not-present transactions, relatively high transaction amounts, and lag time between bookings and stays. A partner like Cloudbeds that has an in-house team dedicated to minimizing chargebacks and promptly notifying you of any disputes can save you time and money and reduce the amount of unwarranted refunds issued to hotel guests by their banks.

What guest payment methods are available with Cloudbeds Payments?

Credit and debit cards: Visa, Mastercard, American Express, Discover, and regional cards.
Digital wallets: Guests can conveniently use mobile payments through integrations with popular mobile wallets like Apple Pay, Google Pay, and Samsung Pay. This allows guests to make contactless payments using their smartphones or smartwatches, both online (through the booking engine and payment links) and in person (via integrated terminals and the Cloudbeds mobile app).
Other payment solutions: Pay by Link, Tap to Pay (Mobile POS), integrated terminals (chip, swipe, NFC), manual entry (Card Not Present), stored billing information.

How does Cloudbeds help reduce chargebacks and protect against fraud?

Fraud prevention tools: AVS, CVV verification, 3D Secure, tokenization, encryption, ID verification, and AI-driven risk assessment.
Chargeback management: Centralized dispute portal, immediate notifications, comprehensive evidence submission, and tailored hospitality-specific guidance.
Real-time tracking: Detailed chargeback reporting.