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GUEST EXPERIENCE SOFTWARE

Engage and delight guests at every step of their journey

Create engaging experiences for your guests at every touchpoint - before, during and after their stay.

"Our staff saves an estimated seven hours per week by automating our pre-arrival communication. Plus, we are able to respond to in-stay requests more quickly, ensuring our guests are happy."

Chris Hilt, General Manager, Orchard Canyon

What is the right plan for me?

Choosing the right pricing plan is like booking the perfect accommodation—everyone has different needs. Tell us what makes your property unique, and we'll tailor a plan to deliver the best value for your lodging business.

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Easily communicate with guests before, during and after their stay.

Effortlessly stay connected with your guests using multiple messaging channels, a unified inbox, and automated translations. You can now communicate with guests in their preferred language and mode of communication at any time.

Streamline multiple messaging channels into one inbox

Responding to guests is a breeze with our unified inbox, which includes SMS, email, WhatsApp, Airbnb, Booking.com, and more. No matter how guests prefer to get in touch, you can easily manage all communications in one place.

Automate responses to frequently asked questions

Our AI-powered responses and website chatbot empower you to deliver timely support to a larger volume of guests around the clock.

Welcome international guests in their native language

Break language barriers with automated translations. Seamlessly connect with guests from all over the world, regardless of their origin.

Reach more guests and increase open rates

With a 93% open rate, can reach 300x more guests ensuring your messages are seen and your communication is effective.

Personalize the guest experience while saving time for both guests and staff.

Create a seamless arrival experience for your guests with digital check-in and automated messaging before, during, and after their stay.

Provide a VIP-worthy check-in

Guests can conveniently skip the front desk directly with digital check-in. Collect guest data, verify identification, capture signatures, facilitate payments, and provide digital keys all seamlessly syncing with your Cloudbeds PMS.

Connect with your guests through personalized messaging

By leveraging messaging automation, you can establish meaningful connections with your guests, starting from before they arrive and continuing even after their stay.

Highlight important property details

Prepare your guests for arrival and showcase essential property information with customizable digital guestbooks, an integrated guest chat app, and digital key codes.

Ease staff communication

Bring your internal team communication together in one place using team chat, tasks, tickets, and inspections to ensure guests' expectations are met.

Boost your revenue per reservation by offering tailored upsell opportunities.

Increase revenue by providing guests the services and amenities they want with a digital marketplace and targeted offers.

Drive more revenue with upsell opportunities

Guests can effortlessly enhance their experience by accessing a personalized upsell marketplace for convenience purchases.

Personalize the guest experience with targeted offers

Deliver targeted offers throughout the customer journey to highlight relevant promotions, packages, services, and special deals that enhance their experience.

Enjoy flexible payment configurations

Guests can easily charge items to their folio, syncing directly with the Cloudbeds PMS or integrating with Stripe.

Customize messaging campaigns and increase ROI

Tailor campaigns for different guest segments, whether you want to target guests from conferences and events or drive repeat business.

Enhance customer satisfaction with easy guest experience management software.

By engaging in real-time messaging, responding promptly, and actively tracking guests’ feedback, you can significantly boost guest satisfaction and improve review scores.

Achieve more service recovery

Achieve 24% more service recovery opportunities by utilizing in-stay surveys and automations to promptly address any service issues while the guest is still on the property.

Delight guests with seamless communication

Streamlined communication between guests and staff ensures requests are received quickly and efficiently while enabling instant alerts to management regarding any negative customer feedback.

Track and improve operational efficiency

Effectively track performance using a built-in analytics and insights dashboard.

Increase guest review scores

With seamless integration to TripAdvisor, guests can bypass the hassle of creating an account and have their reviews automatically verified for authenticity.

"Whistle for Cloudbeds is a big help to both our staff and guests in terms of increasing and improving communication between parties to make things more seamless.."

Kevin Bowen

Director of Operations, The Pad, Silverthorne

"Whistle [for Cloudbeds] has impacted the guest experience pretty substantially. The ease of access to support from our front desk team, the ability to request any number of things from your cell phone really takes a lot off of the guests' plate. "

Anthony Gutierrez

General Manager a The Pearl , Casetta Group

"Cloudbeds is so simple and really helped me understand some of the more difficult concepts, develop strategies, and better train staff members to deliver memorable experiences to guests."

Bernardo Thierstein

General Manager at The ZERO Box Lodge Porto

"With Cloudbeds I have a system that’s both easy to use and robust, helping me provide an exceptional and safe experience for my guests."

Annie Coe

Owner of The Cabot Lodge