Sojern

Overview

Born from travel from day one, Sojern is an easy-to-use marketing platform that gives hotel marketers the tools to cost-effectively find, attract, convert and engage your customers throughout the travel buying journey.

Sojern revolutionizes hotel marketing with our all-in-one Advertising and Guest Experience platforms. Whether you’re looking to attract new travelers, increase direct bookings, or elevate your guest experience, Sojern combines cutting-edge AI technology and industry expertise to streamline your marketing efforts.

Our Advertising Solutions target the right guests at the right time, while our Guest Experience platform personalizes every touchpoint throughout the guest journey. Watch to see how Sojern helps you boost revenue, improve operational efficiency, and build lasting relationships with your guests—all in one seamless solution.

Trusted by over 10,000 travel marketers worldwide, Sojern offers the expertise and technology needed to drive growth and profitability for your travel business, revolutionizing the $500B hotel industry.

Benefits

Travel Advertising Solutions

Sojern's advertising solutions offer substantial benefits for hotels aiming to enhance their marketing efforts and drive growth:

• Pay on the Stay: A low-risk, digital marketing package where you only pay a commission after the customer has completed their stay.
• Managed Campaign: A fully managed service that delivers exceptional performance and gives you access to real-time market insights, on-demand campaign and reporting tools, and creative services.

The hotels can achieve remarkable results:

• Increase Direct Bookings
• Multichannel reach at scale with Programmatic Display, Social, SEM and Metasearch
• Maximize Spend and Margins
• Grow New and Existing Customers

Guest Experience Solutions Platform

An AI-powered suite of tools designed to enhance guest experiences and operational efficiencies, seamlessly integrate with Property Management Systems (PMS) partners via Connect API, delivering transformative benefits for hotels:

• AI Smart Concierge: Handles real-time responses to frequently asked questions and routine requests, increasing guest satisfaction and boosting revenue through cross-selling and upselling ancillary services.
• Reputation Manager: Solicits proactive feedback to address issues and enhance online reviews, resulting in higher review ratings, improved NPS scores, lower insurance premiums, and the ability to maintain or increase ADR.
• Guest Marketing Suite: Delivers personalized promotions via email, text, and WhatsApp, enabling upsell opportunities, and enhancing guest engagement and loyalty by leveraging data collection, GenAI-powered campaign creation, and detailed analytics for effective marketing strategies.

Leveraging Sojern's Guest Experience Solutions, hotels can achieve remarkable results:

• - 60-80% Reduction in Front Desk Phone Calls
• - Eliminate Many Negative Guest Reviews
• - Activate Your Own Data: Use historical booking data to drive return visits, boost ancillary revenue, and build loyalty through personalized, automated communications.