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Runnr.ai

Guest Experience & Communication

Marketplace Guest Experience & Communication

Runnr.ai is a virtual hotel concierge platform that proactively engages with guests on WhatsApp throughout the guest journey from post reservation to post check-out. It automates guest communication and repetitive tasks such as upsells and housekeeping requests using AI. This results in happy guests, operational efficiency, and additional upsell revenues.

Overview
Runnr.ai integrates with Cloudbeds to proactively engage guests via WhatsApp throughout their journey. On average, 85% of bookings are reachable on WhatsApp, with over 50% of guests asking one or more questions. The platform also integrates with the Booking.com inbox and has a webchat, creating a unified messaging hub. Runnr.ai automates responses to FAQs and repetitive tasks for the front desk, while also enabling upselling opportunities for services like breakfast, late check-out, and parking.

Benefits

Happy Guests

With 85% reach on WhatsApp and 50% guest interaction, Runnr.ai boosts engagement and satisfaction. 94% of guests report an enhanced stay thanks to timely, personalized communication.

Operational Efficiency

By automating repetitive tasks like handling FAQs and housekeeping requests, Runnr.ai lightens the staff workload, allowing them to focus on more complex and valuable tasks.

More Revenue per Room

Runnr.ai drives additional revenue by upselling services like breakfast, late check-out, and parking, generating an average of €50 per room per month in extra income.