UX: the key to a successful hotel

UX: The key to a successful hotel

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Good PMS UX plays a pivotal role in day-to-day operations for managers and their teams. It empowers employees, translating into higher morale, engagement, and long-term loyalty.

What does good PMS UX look like?

Why it’s important

For front-of-house employees, the ability to intuitively access multiple functions within the PMS system simultaneously translates into efficiently managing daily operational tasks alongside guest requests.

How Cloudbeds does it

There is no switching with Cloudbeds. Cloudbeds’ calendar allows the front desk staff to instantly open a drawer, showing a reservation and integrated messaging thread. The employee can answer the request and immediately return to what they’re doing without losing their place.

The result

Lack of contextual switching means greater employee focus, easier onboarding, and faster task completion time. With less focus on the technical, employees can engage directly with guests and ensure a great guest experience.

Cloudbeds, and I say this to anyone that will listen, is probably the most intuitive PMS that I’ve ever worked with. I’ve used some super complex systems that were completely unnecessary — the UX was overbearing and you had to spend so much time training in order to just start using it.

Ryan Lloyd
Co-Founder at TTM Hospitality

Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for both guests and our staff. It’s very intuitive and just makes sense.

Kevin Bowen
Director of Operations at The Pad

We hire a lot of seasonal staff just for summer. We don’t have much time to train them in advance, and we need a really simple system that they’re able to hit the ground running with. So Cloudbeds was definitely a win for us because we found it’s really easy to pick up.

Daniel Crehan
Summer Sales Manager at Yugo

“Too many clicks to perform a single procedure” cited as top PMS challenge.

Why it’s important

For managers, customization within the PMS improves operational efficiency with tailored workflows, enabling faster training and reduced errors. As a hotel scales, a customizable PMS allows hotels to quickly adapt, easily implementing new processes.

How Cloudbeds does it

Customization is integral to the Cloudbeds Platform and thoughtfully incorporated to simplify users’ tasks. From role-based customizations to smart policies and reporting, management can customize the PMS to fit their internal workflows.

The result

More customization means better workflows, increased efficiency, and higher employee satisfaction. Leveraging automation and customization, employees can perform tasks in fewer clicks, refocusing their time on higher-value tasks.

We are connected to different apps - we have the RMS, cart abandonment and more, but we are confident we can easily build via the API any application we need. For example, we’ve build an app to notify our Telegram group with key stakeholders for changes in reservations, especially at risk ones.

Rodrigo Valle
Commercial Director at Hotel Catedral

The speed of building rate codes in the system, checking guests in, has just made it a lot easier. The connectivity with all the door locks where we can start doing mobile key has been very helpful in not having as much staff at the front desk. All around it’s really helped us from a productivity side.

Chris Curry
Director of Revenue Management at J Collection Hotels

Why it’s important

A PMS that supports multi-property growth empowers business owners. By alleviating the fear of how systems will work together, owners and management can focus on expanding their businesses.

How Cloudbeds does it

With Cloudbeds, easily add and switch between properties, make reservation and rate changes, and compare portfolio performance all in one place. Ensure a consistent guest experience with centralized guest profiles and conduct portfolio-wide campaigns.

The result

Visibility into portfolio performance and multi-property functionality enable cross-departmental collaboration, leading to better business outcomes such as increased loyalty, retention, and expansion.

Cloudbeds is a complete, yet very simple, system. Through onboarding, within a few hours -depending on your dedication- you are able to put a new property open for sale and operate it. This will also guarantee assertiveness in data, growth, and practical customer service. New employees can intuitively learn how to use the system, without long training or time-consuming process.

Flávio Ghelfond
Co-founder and CFO at Stay Charlie

With Cloudbeds, our hotel use and management experience changed. It’s an essential tool for us because it allows us to carry out all aspects of our work. It is very simple to implement and use, and it allows us to have a clear picture of how our hotels are doing no matter where we are.

Florencia Le Rose
Co-Owner at Up Hoteles

[Cloudbeds] has definitely affected our company’s bottom line. Everyone is more in-sync now with the numbers. We all have a central point of reference. We know that we’re more aligned when it comes to decision making. The numbers from Cloudbeds are numbers we can all rely on.

Radine Brito
General Manager at The Sunlight Group

Efficiency, automation, and customization are top PMS priorities.

Why it’s important

Every hotel has different requirements for its tech stack, and a PMS with flexible integration capabilities ensures seamless connectivity and data flow between systems.

How Cloudbeds does it

Cloudbeds has hundreds of integration partners with deep, two-way connections, enabling hotels to adopt the tools of their choice without the fear of disruptions in case of switching.

The result

Freedom to adopt the tools necessary to support your hotel, knowing that they can be easily integrated into your PMS to streamline operations, empowering your teams to perform day-to-day tasks with ease.

For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that you have a service that you can say, oh, we want to integrate with this — and you actually do it pretty quick.

Nuria Bernat
Director of Operations at Sweet Accommodations

[With the Cloudbeds API] we built our own guest app so guests can scan a QR code and have an A to Z of listings, FAQs, and a Whatsapp link to management.

Hendrik Niehues
Owner and Manager at Hotel Quellenhof

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