Hidden in plain sight:
The cost of PMS UX
Hotels using Cloudbeds report significant time and cost savings from implementing an intuitive, user-friendly technology. Consider the following scenario of a hotel with 15 front desk employees (both frontline and management), 40.5% annual employee churn rate, and average hourly wage of $20.
If a hotel is able to reduce new employee training time from 40 hours to just 4.5 hours with a user-centric platform like Cloudbeds—a savings of 35.5 hours per employee—the training time and cost savings would be:
TRAINING TIME SAVED: 35.5 hours x 15 employees x 1.4 = 746 hours saved per year.
TRAINING COSTS SAVED: 745.5 hours x $20 per hour = $14,910 saved per year.
Such cost savings can be reinvested into more productive initiatives, like enhancing the guest experience, upskilling employees in revenue management or marketing, or simply improving the bottom line. Considering the significant labor challenges facing the hospitality industry, the ROI of investing in user-friendly technology becomes even more compelling.