The benefits of Folio Configuration
If you work with Channel-collect OTAs, group reservations, travel agencies, or business travelers, you will want to learn how to customize your reservation folios.
Cloudbeds’ robust folio configuration capabilities empower you to take full control over where transactions are posted and who has access to them. Customizable folio configuration allows you to meticulously manage guest charges, track revenue, and provide detailed billing with ease. This feature not only simplifies the complexities of hotel accounting but also ensures a seamless and transparent experience for guests, ultimately leading to increased operational efficiency and a more personalized guest journey.
Here are the main advantages of customizing or splitting folios:
Simplified Billing for Business Travelers
Folio configuration is particularly useful for business travelers who need to split their folios to charge specific expenses to their personal card versus their corporate card. This allows for more precise and organized billing.
Convenient Group Reservations
When managing group reservations with multiple guests and rooms, folio configuration makes it easy for each guest to pay for their own room rates, taxes, and other expenses. You can create a separate folio for each guest or room, generating individual invoices for each.
Efficient Handling for Travel Agencies and Corporate Clients
Properties working with travel agencies or corporate clients can benefit from folio configuration by splitting charges. Guests can pay for their specific expenses, while the remaining charges are redirected to the corporate client or travel agency.
Compliance with OTA Contracts
For OTAs on Channel Collect, it is often stipulated in contracts that rates cannot be shown to guests, as the amount the hotel receives differs from what the customer paid. In these cases, ensure that Room & Tax charges are always placed on a separate folio and not displayed to guests.
