Customer Stories Sweet Accommodations

Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience

Key Insights

20% increase in upsells and repeat customers

80% time savings

Seamless partner integrations

For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s actually done pretty quick.

Nuria Bernat, Director of Operations at Sweet Accommodations.

Starting out as one small hostel in the middle of Barcelona, Sweet Accommodations has grown into a diverse portfolio of unique hotels, hostels, suites, studios, co-living spaces, and apartments across Barcelona, Sevilla, and Lloret de Mar — catering to a wide range of guests, from families and friends to digital nomads and business travelers.

It has built a strong reputation for fostering a sense of community and offering guests an authentic experience. This commitment has led to a high rate of returning guests, outstanding reviews, and prestigious awards, including the Safe Travels award from the World Travel and Tourism Council and Tripadvisor’s Travellers’ Choice award.

As part of their commitment to sustainability, they also recently qualified for the Compromís Barcelona Biosphere program thanks to their good practices aimed at staff and customers for the efficient use of resources and minimization of environmental impacts, guarantee maximum water savings in our facilities and comply with waste storage requirements.

Overcoming growth challenges

Before Cloudbeds, Sweet Accommodations used a different PMS to manage its properties. However, as the business grew, so did challenges in updating information, managing availability, and creating a seamless guest experience.

The company wanted a solution that could simplify management across its diverse property types while automating guest registration, handling check-ins at receptionless properties, and sending required data to authorities in Barcelona and Sevilla.

A flexible, versatile solution for all property types

After evaluating various PMS options, Sweet Accommodations chose Cloudbeds for its robust integration marketplace and API capabilities. As Nuria Bernat, Director of Operations, puts it, “for me, one of the biggest reasons for choosing Cloudbeds was all the integrations.” She continues, “I also like that you have a service that you can say, oh, we want to integrate with this — and you actually do it pretty quick.”

Nuria also appreciates Cloudbeds’ commitment to innovation, a quality she finds lacking in many legacy systems:

There are some companies in the market that have been around for the last twenty years, but haven’t really made any changes in the last five. For me, seeing how everything is changing, we needed a partner that could help grow and evolve with us.

The versatility of Cloudbeds has proven to be the perfect fit for Sweet Accommodations, automating operations across their diverse range of properties and freeing up valuable time to focus on enhancing guest experiences. And this has extended to the way the group manages its distribution. Nuria explains,

“We can connect our channel manager directly to co-living.com, which is unique, as most booking systems only integrate with general platforms like Booking.com or Expedia. With our focus on specific regions — like our proximity to France — we can connect with niche platforms that target these audiences. This gives us an edge in reaching the right guests.”

Streamlining guest registration and communication with Chekin & HiJiffy

To streamline check-ins, Sweet Accommodations integrated with Chekin, a leading tool for automating the check-in process and one of many integrations within the Cloudbeds Marketplace. Chekin has automated guest registration, enhanced operational efficiency, and ensures compliance with traveler registration requirements in Barcelona, Sevilla, and Lloret de Mar. It also calculates and collects tourist taxes for Barcelona properties, further boosting efficiency.

When it comes to further enhancing guest communication and satisfaction, the team decided on HiJiffy — an AI-powered guest communication tool that automates personalized communications from booking to departure. By integrating HiJiffy with Cloudbeds, Sweet Accommodations centralizes all communication — eliminating the need for location-specific phone numbers and allowing the reception and management teams to handle all messages from one platform, regardless of location.

HiJiffy also helps Sweet Accommodations fully leverage Chekin’s online check-in process by allowing it to send Chekin links via HiJiffy-powered WhatsApp messages to its guests on arrival.

Together with Cloudbeds, these powerful solutions continue to streamline guest support, improve response times, and increase operational efficiency.

Standing out in a crowded market

The results speak for themselves. Since switching to Cloudbeds, Sweet Accommodations’ upsells and repeat customers have increased by 20%, and employees are saving up to 80% of their time previously spent on manual processes. This time savings allows the team to dedicate an additional 16 hours per week to elevating guest experiences, from personalized welcomes to organizing excursions.

By partnering with Cloudbeds — and seamlessly integrating Chekin and HiJiffy — Sweet Accommodations can stay true to its focus of creating a sense of community and unrivaled guest experience that keeps it standing out in a crowded market.