Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds

Before we were doing it manually but now, having Cloudbeds, having one system, you can do everything. It helps the whole process of the booking and reservations.

Larmy Zamora, Sales & Reservations Manager at Nay Palad Hideaway

Nestled between an enchanting mangrove forest and a soft white sand beach on the island of Siargao in the Philippines, Nay Palad Hideaway is a boutique, all-inclusive hotel that embodies everything island dreams are made of. When the resort was devastated by typhoon Odette at the end of 2021, the dream island property had to be rebuilt, and supporting the community became a priority. The new Nay Palad (from the word “Mother Palm”) was honorably rebuilt by artisans and craftsmen from the Philippines using sustainable local materials, and has now joyfully welcomed back guests to experience their unique philosophy of “barefoot luxury.” 

In 2020, the Nay Palad upgraded its operations when it switched from using pen, paper, and Excel sheets to Cloudbeds Hospitality Platform. They chose Cloudbeds so they could streamline daily operations and implement automation. As an all-inclusive resort, Nay Palad utilizes Cloudbeds’ Shared Inventory feature to send per-person-based pricing to their connected OTAs instead of the usual per-room pricing. To help keep their pricing competitive, Nay Palad uses Cloudbeds’ Pricing Intelligence Engine (PIE) to send them pricing alerts based on real-time data.

Now having Cloudbeds it makes our work easier and it saves time as well. Everything will be done in one click. It’s very user-friendly, very comprehensive, it’s very easy.

Larmy Zamora, Sales & Reservations Manager