Customer Stories Fireside Resort Jackson Hole

Cloudbeds empowers Fireside Resort at Jackson Hole’s data-driven approach to success

Key Insights

Competitive pricing 24/7

Easy payments with modern terminals

Data insights for better decisions

With Cloudbeds, we have historical data that we can use to look forward. We’re able to be more involved in the market than we were previously. It’s such a powerful thing to have at my fingertips.

Courtney Driessen, Lodging and Revenue Manager at Fireside Resort Jackson Hole

Fireside Resort prides itself as being Jackson Hole’s most innovative take on resort town lodging. With sustainably built, LEED-certified cabins and RV sites, they certainly bring a new approach to luxury lodging.

After spending five years moving her way up the reservations team at a large resort in Vail, Colorado, Courtney Driessen became the Lodging and Revenue Manager at Fireside Resort Jackson Hole. From market analysis to guest experience, Courtney wears many hats to help move the business forward and ensure an incredible guest experience. Due to Fireside Resort’s unique offering and ideal location, the lodging business has shown impressive year-over-year revenue numbers as more travelers have looked for local destinations with accessibility to the outdoors.

The need for powerful reporting and insights

Courtney notes that their previous property management system was too simplistic and didn’t offer the flexibility and versatility that Fireside needed to grow. “It was extremely difficult to really break down day-by-day information and even to understand our RevPAR. This made the strategizing really, really difficult,” says Courtney. Since switching to Cloudbeds, Courtney describes the newfound power of data at her fingertips.

Cloudbeds gave us access to data which allowed us to make sure we were making the right room revenue or occupancy decisions.

With Cloudbeds’ reporting and insights tools, Courtney is setting up the property for continued success by understanding her business and the local market.

A seamless switch to Cloudbeds

Courtney notes the ease of training staff on the Cloudbeds platform. Whether it’s a new front desk agent or the director of facilities who is jumping in to block off a room, everyone on their staff is able to navigate the platform with ease.

Smarter pricing with Cloudbeds’ Pricing Intelligence Engine

Courtney is a big fan of Cloudbeds’ Pricing Intelligence Engine, known as PIE. She loves the fact that she is able to set occupancy rules and not have to think about them. As a self-proclaimed power user, Courtney says she is still finding more features to leverage, like comp sets.

I absolutely love being able to set occupancy rules and not have to think about it. PIE just goes out and it takes care of it.

Guest payments made easy

With Cloudbeds Payments, Fireside Resort guests can easily pay online or via a modern terminal. With one integrated resort management system and one support team at Cloudbeds, the staff is able to get questions answered quickly and efficiently.

Fewer manual errors with Cloudbeds

With automation built into the system, Cloudbeds saves the staff at Fireside time and reduces the number of costly errors. “Cloudbeds is almost like the checks and balances when our staff makes reservations and during the check-in and check-out process,” says Courtney. The system prevents their team from making manual errors, such as inadvertently not charging a guest at checkout.

The system really encourages you to do the right process the first time around. Thus, saves you time in the long run because you don't have to go back to it to fix it.

With the help of Cloudbeds, Courtney and her team at Fireside Resort in Jackson Hole have built a smart, efficient business with a competitive edge for bringing in more revenue.