Powering Elysee Hyde Park Hotel’s guest-centric approach and London charm

With a busy reception area, and without a large team of receptionists, it’s crucial that the team is able to prioritize interactions at all times. As Dilip Dossa, General Manager at Elysee Hyde Park Hotel puts it, “Our reception can get very busy, so it’s crucial that our team stays focused on our guests, not glued to a computer screen. Providing warm, attentive service is what sets us apart, and we need systems that support that — not get in the way.”

Hotel Elysee’s management tried their fair share of systems, but the issues were often the same: constant technical issues and overly complex interfaces that made staff training a headache. Given today’s competitive hospitality landscape and the importance of staying ahead of the curve, They wanted a PMS that could serve as the centerpiece of their tech ecosystem, something easy for the team to learn and use, but that was also flexible and future-focused — allowing them to plug in different technologies as they grew and adapted.

The Elysee Hyde Park Hotel team knew of several hostels using Cloudbeds, all of which had only positive things to say — a big differentiator for Dilip. “Plenty of systems look great when you’re talking to salespeople, but the reality can be quite different. Changing a PMS is a big decision, so getting it right was crucial. Hearing positive feedback from other hoteliers gave us confidence.” 

They went with Cloudbeds and, thanks to highly effective onboarding support, the hotel was fully up and running with the new system in just 6 hours — transforming a typically stressful procedure into a seamless and uncomplicated experience.

The team haven’t looked back, “Without a doubt, Cloudbeds is designed to minimize clicks and reduce time spent navigating the system. We can achieve the same results as with other PMS platforms, but in a fraction of the time. It’s made a real difference to our day – we spend less time glued to our screens and more time focusing on our guests and the bigger picture,” remarks Dilip.

A transformative design that saves time

The user-friendly interface has made it easy for staff to learn and feel confident with the new technology in as little as a few days, further enhancing efficiency and productivity.

Our team is fantastic with guests, but not everyone is super tech-savvy – so having an easy-to-use system is absolutely key for a hotel our size

Dilip Dossa, General Manager at Elysee Hyde Park Hotel

Cloudbeds’ comprehensive training resources, like Cloudbeds University, and ongoing support have further empowered the hotel’s staff to maximize the system’s capabilities. 

Seamless channel manager and integrations connectivity

The team is also quick to praise Cloudbeds’ channel manager connectivity, which has helped them double the number of OTAs they work with — and significantly enhance the hotel’s distribution and reach — within just a few months. And when it comes to integrations, Elysee is able to seamlessly connect with pricing system Rate Quantum, which saves them hours daily, ensures they get their pricing right, and provides valuable reports and data insights.

All in all, Cloudbeds has quickly proven to be the intuitive, future-proof solution that Elysee Hyde Park Hotel was after. As Dilip puts it,

Cloudbeds takes the operational headaches off our plate, allowing us to focus on what really matters: running the business and giving our guests a great experience. There’s nothing worse than tech that creates more problems than it solves – but Cloudbeds is the opposite. It’s a rock-solid system that just works, day in and day out. We couldn’t be happier.

Asked whether he would recommend Cloudbeds to other hoteliers, he continues, “Yes, 100%. Cloudbeds is simple – it just works. It’s reliable, solid, and easy to use. And honestly, that’s exactly what you need from a system – something that doesn’t let you down. We wouldn’t hesitate to recommend it.”