How Dahl’s Motel reduced payment reconciliation time by 90% with Cloudbeds Payments

Dahl’s Motel is saving hours of time with Cloudbeds’ integrated platform – and giving guests confidence to book and pay with ease.

Payments are an integral part of the guest experience at any property, and we were keen to learn just how our customers are using Cloudbeds Payments. To Find out more, we sat down with Jasmin Wilson from Dahl’s Motel.

Our customers are always searching for ways to streamline operations, create more efficiency, and give guests confidence. Jasmin Wilson, General Manager at Dahl’s Motel, manages the 21 room property that is set to be fully remodeled and rebranded in the next year.

The team at Dahl’s Motel have experienced first hand just how efficient integrated payments are. With Cloudbeds Payments, everything is always in sync and reporting is no different.  Jasmin spoke to us about how time-consuming and tedious reconciliations were for her. Every month she would spend hours on end reconciling payments, transactions, and reservations to make sure that the property’s books were in order. 

Before Cloudbeds, the staff at Dahl’s Motel experienced what most properties experience, disconnected payment systems. At check-in/out guests would give their card to the front desk clerk and payments would be imputed manually. Jasmin expressed that this was a major pain point because it just took too long and was often prone to human error.

A large part of the improvements being done at the property can be best seen from behind the front desk.

After an incredibly quick terminal setup process, Dahl’s Motel now offers a quick and easy payment processing experience at their front desk and online. This makes their guest’s journey smooth and simple, from booking to checkout and beyond.

With Cloudbeds being online and being constantly updated, it’s so seamless and quick. The training process with my staff has been easy and intuitive. Everyone loves how user friendly and simple it is.

When Jasmin switched from Square to Cloudbeds Payments, the Cloudbeds team was with her every step of the way to answer any question. 

Having a payment provider that grows with you and is on your side is a major game-changer for independent properties looking to optimize their properties.

Our support agent, Tessa, has been amazing, she is super responsive and patient. Whenever a doubt or a question comes up she’s very proactive and will always find an answer to any question we have.