Customer Stories Cape Shark Villas

Cape Shark Villas improves efficiency, distribution, and guest experience with Cloudbeds

Key Insights

Intuitive channel manager keeps rates & availability in sync across all OTA channels

Unified data helps track guest preferences for improved guest experience

Easy to use & accessible cloud-based solution

Cloudbeds is a user-friendly system for local hotels – easy to use and easy to troubleshoot.

Sasicha Poungthong, General Manager at Cape Shark Villas

Nestled among the cliffs of Thailand’s serene Koh Tao Island and overlooking Shark Bay, known for its tropical coral reefs and abundant marine life, Cape Shark Villas is an ocean lover’s gem. Boasting 55 unique luxury villas – each with its own private infinity pool – and exceptional 5-star service, it’s no wonder guests return time and time again.

When it came to choosing a Property Management System (PMS), the Cape Shark team wanted a cloud-based solution that was easy to use and accessible.

Due to high occupancy rates, regular repeat customers wanting to experience a new villa for each new stay, and a challenging landscape for reaching villas for quick inspections, they also needed a solution that always provided up-to-date information on availability and any maintenance issues. This would ensure that no villas were booked until any issues were resolved.

Guest insights drive a better guest experience

Following a seamless onboarding, Cloudbeds has helped the team at Cape Shark Villas save time and drive new levels of efficiency. Its calendar function helps them stay on top of everything.“We receive a lot of bookings that I need to keep track of. I feel like the calendar dashboard function is the most user-friendly tool to keep us organized,” explains Varinnaree Ampunsuk, Front Desk Agent at Cape Shark Villas.

With many returning guests, Cloudbeds’ powerful platform with unified data has also been a game-changer for the Cape Shark Villas team. By enabling them to easily track guest history and preferences, such as billing history, payment types, purchase history, food allergies, and more, the team can better cater to their guests’ needs and always be one step ahead—offering an unrivaled guest experience. Varinnaree explains:

Most of our customers are returning guests and they often want to experience a different villa from their previous stay – Cloudbeds database allows me to quickly find all their information, like which villa they stayed in, what they purchased, how much they spent, and how much they paid.

Initially concerned about connecting to OTAs, the team’s worries were quickly alleviated by Cloudbeds’ intuitive channel manager. By sharing inventory on unlimited distribution channels while keeping rates and availability in sync across all OTA channels, Cloudbeds’ Channel Manager has eliminated overbookings and empowered the team to maximize occupancy and revenue.

All in all, the team at Cape Shark Villas is very satisfied with Cloudbeds’ ease of use, powerful operational and distribution capabilities, and renowned customer support.