Customer Stories Acoma House

The Acoma House: Optimizing operations & maximizing revenue with Cloudbeds and Atomize

Key Insights

Seamless automation and efficiency

Streamlined operations elevate guest experience

Innovative revenue management drives more revenue

I looked at some other more conventional PMS systems, but I liked the nimbleness of Cloudbeds and the overall UI.

Christina Eisenstein, Owner of Acoma House

Located in Denver’s vibrant Golden Triangle District, The Acoma House is a boutique hotel that blends artistic expression with luxurious comfort. Each room is uniquely designed by a local artist, offering guests a one-of-a-kind stay. With easy access to museums, cultural landmarks, artisan coffee shops, and an array of locally owned, small-shop businesses, the hotel is ideal for art enthusiasts and explorers seeking an immersive experience that stands apart from standard hotel chains.

While popular with U.S. visitors, 25% of the hotel’s guests now come from abroad, reflecting its growing reputation as a unique travel destination. Owner Christina Eisenstein manages a small team and oversees operations, pricing, digital marketing, and social media. Her focus is always on streamlining operations to enhance the guest experience.

A modern alternative: Cloudbeds’ agility and ease of use

After exploring several PMS options, Cristina chose Cloudbeds based on a friend’s recommendation and was immediately impressed by its ease of use. As she puts it, “I looked at some other more conventional PMS systems, but I liked the nimbleness of Cloudbeds and the overall UI.”

Infinitely scalable and built with best-in-class UX to modernize operations, distribution, guest experience, and data and analytics, it quickly became more than just a PMS for the Acoma House. The system seamlessly integrates key functions like reservations, payment processing, and guest communication. Its centralized calendar allows easy management of bookings from multiple sources, including the hotel’s website, OTAs, and direct bookings.

Being cloud-based, Cloudbeds also gives Christina and her team the flexibility to access it from anywhere, ensuring smooth communication and operations. This is especially valuable for a boutique property like The Acoma House, where each guest interaction plays a vital role in building its reputation and brand.

Atomize: Revenue management, powered by AI

In her search for a suitable revenue management solution, Christina consulted a traditional price management group but found their methods outdated. “The process felt archaic, with a sales manager emailing weekly or monthly price suggestions in a cumbersome Excel document. I had no interest in using that strategy.”

Looking for a more dynamic solution, she came across Atomize which stood out for its innovative AI technology, “Atomize’s integration of AI interested me as this is an efficient management style harnessing available technology.”

Cloudbeds + Atomize: A duo that helps free up time and drive revenue

The integration of Cloudbeds with Atomize has been transformative—saving her significant time and energy and allowing her to focus on more creative and strategic tasks. As she puts it, “Atomize takes price management off my plate.”

By connecting Cloudbeds and Atomize, Christina has automated her pricing strategies based on real-time data, occupancy trends, and demand forecasts. Atomize sets the revenue management preferences, and Cloudbeds automatically updates room rates across all booking channels. This seamless integration ensures optimal pricing, maximizing revenue while minimizing manual work.

“I love automating as much as possible to eliminate ‘busy work.’ The fact that Atomize optimizes pricing without any effort on my part makes it the perfect complement to Cloudbeds.”