Support

Cloudbeds Customer Success

We bring a hospitality approach to customer success

At Cloudbeds, our in-house team is always available to provide support with speed and a human touch. We grant you the peace of mind you need to focus on growing your business.

Request a demo

We’ve got you covered

Onboarding with a
dedicated coach

24/7/365 Support
(live chat / web form)

On-demand
educational resources

Experienced team of
hospitality experts

Set your property up for success right from the start

Onboarding

Meet your dedicated Onboarding Coach who will guide you through getting your system live and ensure you’re confident in using the Cloudbeds platform.

Go to Onboarding

Reservation Import (Add on service)

Our Reservation Import Team ensures that switching is a breeze by importing your inventory and reservations from your previous platform, enabling you to keep all your guest data and future and past reservations.

Go to Reservation Import

We're here for you 24/7/365

Live chat

Get real-time help from our team of hospitality experts and have your questions answered all from within the Cloudbeds platform.

Web form

Our global, in-house Support Team is always on hand to provide quick and efficient assistance.

Cloudbeds fully supports English, Spanish and Portuguese across all our services.

Get expert guidance from our Customer Growth Managers

Participate in regular business reviews, led by our team of Customer Growth Managers, to learn best practices and recommend solutions to help you achieve your business goals.

Set your property up for success right from the start

Cloudbeds University

Master the Cloudbeds platform and earn badges that showcase your expertise. Train your staff and learn all that Cloudbeds has to offer with hundreds of on-demand trainings, Standard Operating Procedures templates and Best Practice courses.

Go to Cloudbeds University

Custom Training (Add on service)

Get a customized training program designed by our top-rated success team that fits your team’s specific needs.

Go to Custom Training

Knowledge Base

Find answers to your questions immediately and get details about every new feature release in our easy-to-navigate Knowledge Base library complete with step-by-step guides and visuals.

Go to Knowledge Base

Your partner for
long-term success.

Whether it’s our Onboarding team helping you get comfortable with the platform, our Support Team answering your questions, our Customer Growth Managers recommending best practices for your business, or our educational resources saving you training time – Cloudbeds is here to drive your on-going success.

Request a demo

82%

Cases resolved in a single contact

Our Support Team will work with you to resolve support requests in an efficient and effective way.

500+

Properties switch to Cloudbeds every month

With our Customer growth team and educational programs, switching has never been simpler.

93%

Customer success rate

You're in good hands. Our Customer Success team is dedicated to providing you with outstanding support.

100+

On-demand training videos

Get access to hundreds of training videos to help you master usage and optimize your business.

FAQ

What types of questions do you resolve over Live Chat?

Our support team will do their very best to answer all your questions over Live Chat. If your questions require a more in-depth investigation, our team will continue to provide a more detailed reply by email or over the phone.

How quickly do you resolve issues?

Up to 82% of customer service cases are resolved in a single contact with our customers and 60% of our Live Chat Cases are resolved in less than 20 minutes.
Live Chat is the fastest way to receive support. Using this option you can include screenshots or even share audio and screen in real time, which allows our Support Coaches to see more details about your inquiry and therefore you can receive a detailed reply sooner.

What type of experience does the Cloudbeds team have?

The Customer Growth team is made up of individuals with hospitality experience and they bring with them a wealth of understanding about hotel procedures, operational best practices, and industry trends. All team members constantly undergo internal training on new and existing Cloudbeds products and features to be able to provide the best possible support.

Where do I go if I need training?

Cloudbeds offers a variety of training materials and educational resources for you to easily train staff, quickly find answers to questions, and elevate your everyday operations. Cloudbeds University is available to all customers and includes unlimited access to hundreds of on-demand courses, best practice guides, and training videos. Cloudbeds also provides access to a self-service Knowledge Base with hundreds of guides organized by topic to help you learn more about Cloudbeds features and usage.