What's new at Cloudbeds
February 2025
Welcome to the Cloudbeds Compass Hub – your go-to source for the latest insights and updates to elevate your hospitality business.
Get ready for expert-led discussions on the top trends and innovations shaping Q1 2025!
Discover this quarter’s hottest updates🔥
Rather read about them instead? We see you! 👀 Scroll to skim the highlights below.
Sneak peek of the 2025 State of Independent Lodging Report📊
Overview by Eric Ellis, Senior Director of UX Design
In this session, we explored the latest hospitality trends, real booking data, and expert insights shaping the industry. We looked at labor shortages, occupancy shifts, the rise of AI, and evolving OTA strategies—highlighting key opportunities and challenges for independent hoteliers. Catch up on the biggest takeaways and actionable strategies to set your business up for success in 2025!
CRM: So much more than email marketing 📧
Demo by Amit Popat, Head of Machine Learning
Through our successful pilot program, Cloudbeds customers are already seeing the game-changing impact of our CRM. Together with the use of Cloudbeds Intelligence, our advanced AI capabilities help you connect with guests, increase direct bookings, and optimize marketing with intelligent, automated campaigns. With enriched guest profiles, powerful segmentation, and seamless automation, you can drive more repeat business and build lasting relationships.
Cloudbeds Payments: Take Dispute Management into your own hands 🤝
Demo by Chuka Nwachukwu, Product Manager, Cloudbeds Payments
We also had a demo of the Dispute Management portal, which gives you full control over managing disputes. With real-time tracking, instant notifications, and easy evidence uploads, handling disputes has never been more seamless. Plus, role-based access ensures your team can securely manage cases without relying on the Risk team. Faster resolutions, less hassle, and more peace of mind!
Digital Marketing Suite: More visibility, more bookings, less hassle!📲
Demo by Ben Lloyd, Director of Digital Marketing Services
Cloudbeds Digital Marketing Suite puts your property in the spotlight! Get seen on Google, Tripadvisor, and Trivago with Metasearch Ads, stay top-of-mind with Retargeting, and build trust with Reputation Management—all in one seamless platform. Integrated with Cloudbeds’ PMS, it’s your all-in-one toolkit to attract guests, boost direct bookings, and grow your brand.
Partnerships: 150+ exciting new integrations on the horizon! 🙌
Overview by Nadia Petropoulou, Director of Partnerships
We’ve expanded our platform with 150+ powerful new integrations to streamline your hotel’s operations—think POS, Accounting, Distribution, and more. Big names like Sage, Netsuite, and Micros are now part of the mix! We also announced our recent partnership with Sabre CRS, a powerful tool to help Cloudbeds customers with inventory and rate management. Watch the webinar playback to see how these game-changing connections can simplify your workflows.
Thanks for sticking with us!
Stay tuned for more exciting updates in the next quarter!
