Guest Messaging Software (GMS) enables hotels to engage with their guests through various messaging channels in real-time to increase guest engagement, boost customer service scores, and receive key insights on guests’ sentiment.
In this guide, we cover the following:
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- 3 key benefits of GMS
- 9 features to look for when choosing a GMS solution
- 6 top-rated GMS products
- 4 essential questions to ask GMS vendors
- 3 important trends and future predictions for GMS
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