Cloudbeds Publishes 2nd Annual ‘Big Book of OTAs’ Unveiling 2023 Trends Along with a Directory of 90+ OTA Channels

Cloudbeds’ 2023 data finds that OTAs are back and stronger than ever.

SAN DIEGO, December 20, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced the release of its highly anticipated ‘Big Book of OTAs: A Hotelier’s Guide to Top Distribution Channels’ for 2023. The annual report dives into the evolving landscape of Online Travel Agencies (OTAs), offering lodging businesses strategic insights to enhance their distribution strategies and maximize revenue in a dynamic travel market. It also includes a robust directory of 90+ global and regional OTAs.

Based on Cloudbeds’ data gathered from thousands of customer properties, one key takeaway in the 2023 Big Book of OTAs is that there has been a robust resurgence of OTAs, with the highest-revenue generating platforms experiencing a remarkable hold in the market and regional OTAs in Asia rising in popularity, indicating the return of Asian travelers to the market. Other findings include:

• Mobile bookings are a top priority for OTAs as they’re at an all-time high, and demand for hostels, shared accommodations, and experiences is back;
• Leisure travel is softening as the pent-up demand that’s fueled travel since the pandemic cools, while group and corporate travel are primed to pick up the slack;
• OTAs are embracing a future of AI-powered travel planning and uniting forces with fintech companies, signaling the importance for lodging businesses to ensure they utilize similar tools to keep up; 
• Traveler loyalty and retention have gained growing importance amidst economic woes.

This year, Cloudbeds has continued to integrate with new OTA partners, adding 18 new channels, including major players Vrbo and Hopper, to give lodging businesses the greatest reach and opportunity to connect with different traveler segments. Additionally, the company has launched 27 new product services with existing channel connections, providing travelers with a direct connection to hosts. In alignment with previous years, Cloudbeds data consistently shows that properties of all sizes see a jump in revenue with additional OTA channels added, with six channels being the magic number. 

“Cloudbeds is continuously seeking to diversify our OTA partnerships to aid our customers in building a strong channel mix while simultaneously strengthening the partnerships with the leading OTAs,” said Sebastien Leitner, Vice President of Strategic Partnerships at Cloudbeds. “We’ve found that properties with connections to more than five channels see significant boosts in revenue with each incremental channel. This is why we’re always working to grow and diversify our OTA offerings.”  

For more information on building a strong distribution strategy and a comprehensive overview of the top distribution channels worldwide, download a free copy of the second annual “Big Book of OTAs: A Hotelier’s Guide to Top Distribution Channels” at cloudbeds.com/online-travel-agencies. 

About Cloudbeds

Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive. The award-winning Cloudbeds Platform brings together technology solutions to increase revenue, delight guests, and streamline operations into a single unified system, enhanced by a curated marketplace of third-party integrations. Founded in 2012, Cloudbeds was named No. 1 PMS, No. 1 Hotel Management System, and No. 1 Guest Messaging Software by Hotel Tech Report in 2023 and was recognized as a major player in the 2022 IDC Marketscape Report. For more information, visit www.cloudbeds.com.