What types of properties can be managed with Cloudbedsâ property management software?

Cloudbeds' hospitality management software is used by leading properties in 150 countries. These include independent hotels, hotel groups, hostels, boutique hotels, resorts, and more. Here’s what customer success looks like across different property types: Multi-property — see how Cloudbeds helps HP Hospitality drive up direct booking revenue across its properties. Hybrid — see how Cloudbeds helps Charlie with its tech-powered, guest-first approach to hybrid hospitality. Alternative Accommodations — see how Cloudbeds helps Yugo optimize pricing and group occupancy across their unique spaces. Hotel Group — see how Cloudbeds helps J Collection Hotels drive operational efficiency and better guest engagement across their hotels. Hostels — See how Cloudbeds and its powerful API help One Hostel boost revenue and their guest experience. Regardless of property type, a PMS helps owners & operators accurately keep track of reservations, rates, and availability. Any property selling inventory (rooms and/or beds) looking to streamline operations and increase efficiency via technology would benefit from using a PMS. It helps reduce errors and saves teams vast amounts of time compared to spreadsheets or other manual processes.

Property Management System

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Putting an end to “business as usual”

Your intelligent growth engine.

Ditch the dead-end PMS and choose a growth engine powered by our proprietary AI, Signals. We automate 80% of your manual work, giving you back the time to actually grow your business.

Work smarter, not harder.

Legacy PMS platforms slow you down. Cloudbeds is different — intuitive, modern, and easy to master. Hotels report 88% less training time and front desk staff running shifts solo in as little as two weeks. Confidence comes built in.

Built to play well with others.

With 400+ marketplace partners, a fully open API, and seamless integrations, you’ve got the freedom to connect the tools you love — or build your own. Your choice. Your rules.

Our front desk team – a lot of them have previous hotel experience using major Property Management Systems – and the consensus overall is that the accessibility, how intuitive Cloudbeds is, it really feels like a Property Management System for today’s age.

Anthony GutierrezGeneral Manager at The Casetta Group

See how they’re crafting the perfect stay

Less time managing. More time growing.

Stop drowning in busywork. Cloudbeds saves up to 80% of the time spent on manual tasks, empowering your team to focus less on admin and more on your guests.

One-click guest check-in/check out

Streamline your guest’s experience with a single click check-in/check-out.

Intuitive calendar management

Drag-and-drop functionality for easy upgrades, room blocking, and rate/inventory updates across all booking channels.

Real-time channel synchronization

Uninterrupted, accurate updates to maximize bookings and maintain consistent availability and rates.

Less reporting stress, more insights on the fly

Access and share the data you need from the PMS. Access operations, financial, marketing, and guest experience dashboards and reporting, all without switching between systems.

Multi-property mastery

Command your entire portfolio — rates, availability, and revenue — from a single, powerful view.

Easy rate management across properties

Keep your hotel business connected with real-time availability and rate management across your entire portfolio. Updates are instantly populated across your commission-free booking engine and integrated channel manager or distribution partner.

Unified guest profile

Centralize your guest data. Seamlessly identify, merge, and deduplicate guest profiles within the PMS to consolidate lifetime value, reservation history, and stay details across all properties.

Custom user roles and permissions

Maintain top-tier security and streamline operations by easily overseeing roles and responsibilities across multiple locations.

Comprehensive reporting

Access comprehensive reports and analytics across your entire portfolio to optimize performance and support data-driven decision-making.

Empower your entire guest journey

From discovery to check-out to lifelong loyalty, stay connected to your guests at every step.

Unified guest profiles

Get one clean profile for every guest. Our platform automatically merges duplicates and gives you the insight to personalize stays and market smarter.

Guest notes & messages

Forget sticky notes. Centralize guest requests and team reminders in one place. Add and view notes on the calendar or dashboard to keep your entire team in sync and create the stays guests remember.

Guest-first payment flexibility

More ways to pay = more bookings. With Cloudbeds Payments, accept Apple Pay and Google Pay, Affirm, OXXO, along with global credit cards, tap-to-pay, Pay by Link, and other regional services*. (location dependent)

Cloudbeds Guest Experience*

Go further with Cloudbeds Guest Experience. Connect with guests via a unified inbox, then let them check in and communicate from their phone. Create a seamless welcome that puts hospitality, not paperwork, first. *(Not automatically included)

Universal Search

Universal search across guest profiles, reservations, and properties

Create your demand

Capture every opportunity with smarter group tools, flexible inventory, data-driven insights, and upsells that boost profit from search to stay.

Groups functionality

Maximize revenue with the ability to seamlessly add shoulder dates, upsells, rooming list bulk uploads and management, advanced allotment capabilities such as room unit blocking, and more.

Split inventory & Spaces

Tap into new sources of revenue with Spaces — one centralized hub to manage and profit from non-room areas. And sell your rooms in a way that best maximizes revenue with the flexibility to sell rooms or individual beds with Split Inventory.

Upsells

Offer upgrades at key moments during the guest journey, from booking to digital check-in. And make it easy for them to say “yes” to more with our integrated payments.

Cloudbeds Revenue Marketing

Don’t just sell rooms, maximize your revenue with integrated revenue and marketing solutions powered by Signals AI. Forecast with more accuracy, optimize pricing, drive more direct bookings, and capture even more guest loyalty with email marketing and reputation management.

More than a PMS. It’s a new way to work.

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Real stories.
Real results.

Everything is smoother with Cloudbeds. Our channel manager, PMS and Booking Engine are fully integrated.

Victor Menor

Operations Manager at Flor Parks Hotel

I was literally on a beach, taking decisions thanks to the real-time data on Cloudbeds, ensuring that the business was able to maximize on opportunities. Thanks to the automation, I didn’t have to do too much.

Sanj Gidda

Director of the George Street Hotel and Bocardo Hotel, Oxford

Cloudbeds, we have historical data that we can use to look forward. We’re able to be more
involved in the market than we were previously. It’s such a powerful thing to have at my fingertips.

Courtney Driessen

Lodging and Revenue Manager at Fireside Resort Jackson Hole

Cloudbeds is intuitive and easy-to-use. Everything is one place. This is important because if you lose time, you lose money.

Priscilla Ulloa

Operations Manager

It’s been exciting to watch Cloudbeds continuously evolve, always staying ahead of hospitality trends. Today, from PMS and payments to guest experience, every feature is thoughtfully designed, highly functional, and incredibly intuitive.

Jana Ivljanin

Managing Director, IIP Apartments

Having Cloudbeds changed our user and hotel management experience at our hotels. It’s very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.

Florencia Le Rose

Co-owner of Up Hoteles

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Resources to help you build what’s next

See all resources

Article PMS UX explained: How good design transforms hotel operations

Article What is a hotel PMS? Key functions and top software providers

Article 14 hotel technology trends that every hotelier needs to know

Frequently asked questions

What is a property management system?

Property management software, also referred to as PMS, is hotel management software used to control, organize, and execute the operations and day-to-day activities of a hotel (from independent hotels to chains), hostel, B&B, inn, or vacation rental property. The core functions of a PMS system include managing workflows and administrative tasks for both back office and front office operations, like a reservation system and complete guest profiles, inventory management and occupancy, event management, pricing and RevPAR, check-in and check-out, guest communication, housekeeping management, invoicing, online payments, budgeting, maintenance management, and reporting. Innovative property management systems have a wide range of key features such as cloud-based functionality, open APIs, comprehensive dashboards, interactive calendars, and more.

Property management systems act as the central hub of hotel operations, with information flowing between other systems, and when properly integrated with other hotel software, eliminates data silos, duplication, and manual input errors that can lead to overbookings, helping property managers make more informed decisions.

What are the benefits of a modern property management system?

By switching to a modern, cloud-based hotel property management system, owners can gain an array of advantages that help streamline hotel operations, increase revenue, and deliver better guest service. A few advantages for hospitality businesses include:

Saved time for you and your hotel staff by replacing manual tasks with automations and one-click operations
One login to manage your reservations and guest messaging, update your rates and availability across all online travel agents with a unified channel manager, and attract more direct bookings on your website with a built-in online booking engine.
A better, more personalized guest experience with modern tech enhancements like contactless payments, integrated messaging mobile app, mobile concierge, and more
Fast implementation, comprehensive onboarding, consistent upgrades, and an open API for easy integration
Reduced labor costs and increased staff satisfaction with easy-to-use, easy-to-learn software.
A system that includes credit card payment processing with on-premise terminals and your favorite payment gateways (with PCI compliance).
The option to provide a modern experience that today’s guests expect, such as self-service check-in options and keyless entry via mobile device.

What are the key functions of a property management system?

Hotel PMS software helps hoteliers manage day-to-day operations, some key features include:

Control Dashboard – Get an overview of your operations, all in one place. Since Cloudbeds is cloud-based, you can check your daily operations remotely from anywhere in the world with an Internet connection
Channel Management – With Cloudbeds, you get a unified channel manager that lets you connect to an unlimited number of OTA channels and online marketplace, like GDS, with no added commissions. Keep your rates and inventory in sync in real-time across your PMS, channel manager, central reservation system, and website booking engine.
Reservation Calendar – Cloudbeds has a unique and user-friendly drag-and-drop calendar functionality.
Housekeeping Management – Your whole team can see which rooms are clean or dirty in real-time via mobile device and manage maintenance requests.
Revenue Management – A PMS with a built-in revenue management tool, like Cloudbeds, will let you automate and optimize your revenue management strategy to increase profitability.
Payment Processing – Cloudbeds has integrated payment processing designed specifically for the hospitality industry to manage on-premise and online payments.
Reporting – Comprehensive reporting that allows you to see everything you need to know to make data-backed decisions.
Online Booking Engine – Cloudbeds’ unified booking engine was designed to help you increase direct bookings directly on your website. It’s always in real-time sync with your PMS and channel manager.
Guest Management – From guest messaging to engagement tools that help increase upsells and reviews across the guest journey, a modern PMS will include enhanced guest management solutions to maximize guest satisfaction.
Marketplace or Open API – Seamlessly connect to additional apps, tools, and services such as point-of-sale (POS) solutions, CRM systems, check-in kiosks, accounting software, revenue management systems, task management solutions to track work orders, and so much more.

What types of properties can be managed with Cloudbeds’ property management software?

Cloudbeds’ hospitality management software is used by leading properties in 150 countries. These include independent hotels, hotel groups, hostels, boutique hotels, resorts, and more. Here’s what customer success looks like across different property types:

Multi-property — see how Cloudbeds helps HP Hospitality drive up direct booking revenue across its properties.
Hybrid — see how Cloudbeds helps Charlie with its tech-powered, guest-first approach to hybrid hospitality.
Alternative Accommodations — see how Cloudbeds helps Yugo optimize pricing and group occupancy across their unique spaces.
Hotel Group — see how Cloudbeds helps J Collection Hotels drive operational efficiency and better guest engagement across their hotels.
Hostels — See how Cloudbeds and its powerful API help One Hostel boost revenue and their guest experience.

Regardless of property type, a PMS helps owners & operators accurately keep track of reservations, rates, and availability. Any property selling inventory (rooms and/or beds) looking to streamline operations and increase efficiency via technology would benefit from using a PMS. It helps reduce errors and saves teams vast amounts of time compared to spreadsheets or other manual processes.