No. Cloudbeds Intelligence is an AI and machine learning layer built into the Cloudbeds Platform. It is designed to support all functionalities of the system, providing intelligent suggestions and automation across areas such as rate management, guest experience, distribution, and marketing.

Cloudbeds has a rich data environment that allows us to deliver truly intelligent systems for the benefit of hotel operators. It gathers a tremendous amount of data from every action on our platform. The intelligence of Cloudbeds is built on a collaborative data ecosystem, allowing data exchange between partners in the hospitality industry and our platform. We’re able to structure and connect all of this data intelligently, making it possible for artificial intelligence and machine learning to be applied effectively. Using this data, we can provide hotel management with real control over operations, allowing for more informed insights and decision-making across the platform.

Yes. Cloudbeds prioritizes security, and customers can rest assured that their data is maintained securely. We pull external market pricing data into our system for processing to help provide pricing and marketing decisions.

Cloudbeds Intelligence leverages various AI technologies, from causal AI to multi-modal AI, to provide action-oriented and practical solutions for hoteliers. While our platform does include generative AI tools such as review management and email generation, Cloudbeds Intelligence’s algorithms will be able to offer much deeper insights for decision-making across departments.

Causal AI looks at the cause-and-effect relationship between various factors by analyzing billions of forward-looking data points, such as search traffic, competitor pricing, and events, combined with a property’s own historical data. Cloudbeds Intelligence leverages causal AI to help hoteliers forecast property performance and take actionable steps to boost revenue and optimize time and costs.

Decision intelligence is the application of AI systems and machine learning technologies, data visualization, and collaboration tools to augment and improve decision-making. Cloudbeds Intelligence enables many useful applications of decision intelligence for hoteliers across revenue management, guest experience, and marketing functions.

Cloudbeds Intelligence helps hoteliers understand how every combination of rate, marketing, and operational action impacts profit. It will bring together revenue management, marketing, and operations in a way never seen before in the hospitality sector, truly eliminating departmental silos and enabling hoteliers to create a unified commercial strategy that influences total revenue and profitability.

Cloudbeds Intelligence is coming in early 2025. Sign up today to be the first to know when it becomes available.